Villas del Carmen FAQs

There is no road access to get to Villas Del Carmen. To arrive, you can take a private or public boat from Panajachel to our private dock. You can also arrive at the Jaibalito public dock and then walk along the shore for 5 minutes to get to us!

Yes, we would be happy to adjust our menu to accommodate all dietary needs. Please let us know about these ahead of time so we can plan accordingly.

Yes, as long as we do not have bookings, we can definitely accommodate early arrivals and extra nights stays. Meals may not be included, depending on our chef’s availability. Please reach out to us for details on pricing and bookings.

For Nightly Stays: Your stay is paid in full when you book, so there is nothing left to pay and nothing to come back for. That payment is not refundable. You can change your dates free of charge up to 30 days before you arrive, as long as we have availability. Within 30 days of arrival, dates can't be changed. If you need to cancel and rebook, just reach out and we'll arrange it by hand. For Retreat Hosts: Your $1,000 retreat deposit is never returned as cash. If you cancel, we keep a cancellation fee and credit whatever is left toward a future retreat date, subject to availability. The earlier you tell us, the smaller the fee: Cancelling 6 months or more before your retreat: we keep $400 and credit $600. Cancelling 3 to 6 months before: we keep $700 and credit $300. Cancelling less than 3 months before: we keep the full $1,000 and there is no credit.